I have known Lisa as a great mentor and exceptional leader to everyone in the team. I may have not reported directly to her but she would find ways to provide guidance and show her appreciation to me and the members of the entire team at all levels. I am very fortunate to be a part of the group who received such great ideas from her with regard to customer service operations. I have personally improved as an individual learning from her management approach. More than anything else, I’m very thankful to have been given the chance to work with Lisa and be a part of her team. 🙂

Lisa is an exceptional leader that I have known for many years. She is one of the best managers I have had the pleasure of reporting to. As a manager, Lisa is committed to the success and development of her people. Under her leadership, I grew as an employee and an individual. As a leader, Lisa creates a climate and culture that is conducive to meeting and exceeding the goals of the organization. The depth and breadth of her business knowledge is astounding. After leaving Lisa’s organization, I had the pleasure of working with her on project teams. Her attention to detail is amazing. Lisa is well respected and a true asset to her organization.

Lisa is a wonderful leader as well as a trusted resource with regard to contact center operations, strategies and technology. She understands the service business inside and out, and how to optimize limited resources. Lisa travelled to almost all of our contact center locations outside the U.S., and understood the strengths and challenges of each. She knew how to work with the key leaders at each of the outsourced sites to effectively achieve our objectives. Within the company, Lisa is well-respected for her knowledge, the ability to work across departments, her analysis of alternatives and costs, and her mentoring of others throughout the organization. She is an asset to the service business!